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Frequently asked questions
Welcome to Solace Fans Frequently Asked Questions (FAQ) page.
We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
How can I contact customer support ?
keyboard_arrow_downYou can reach our customer support team through the Contact us page or by emailing us at contact@solace-fans.com.
What is the return policy on your products ?
keyboard_arrow_downYes, we provide a 30-day easy return on all purchases. For more information, please refer to our Return Policy.
Do you have a physical store location I can visit ?
keyboard_arrow_downWe are an online-only store, allowing us to offer the best prices and widest product selection.
Can I place a bulk order for my business or organization ?
keyboard_arrow_downYes, we accept bulk orders. Please contact our customer support team for details.
Where is Solace Fans located ?
keyboard_arrow_downSolace Fans is a Australia based business offering a curated selection of high-quality products with shipping available within Australia.
Do you ship internationally ?
keyboard_arrow_downNo, we currently ship exclusively within Australia.
Do you offer free shipping ?
keyboard_arrow_downYes, we offer free shipping on all orders within Australia. For more information, please check our Shipping Policy.
How long will it take to receive my order ?
keyboard_arrow_downOrder handling time: 1-3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 8-15 business days (Monday to Friday).
Estimated delivery time: 9-18 business days (Monday to Friday).
You can check our shipping policy here.
How can I track my order ?
keyboard_arrow_downYou can track your order through our track order page on our website.
Can I cancel my order after it's placed ?
keyboard_arrow_downYes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.
What is your return policy ?
keyboard_arrow_downWe have a simple and hassle-free return process. For complete details, please visit our Return Policy.
What if I receive a defective product ?
keyboard_arrow_downIf you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
What is the process for exchanging a product ?
keyboard_arrow_downFor detailed information about product exchanges, please refer to our Return Policy.
When will I get my refund after returning a product ?
keyboard_arrow_downOnce we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 10 days. See our Refund Policy for details.
Contact Information
Our team is here to answer you from Monday to Saturday from 9:00 AM – 5:00 PM (Melbourne time). We aim to reply within 2 business days.
Store Name: Solace Fans
Address: 42 Banksia Cres, Hoppers Crossing VIC 3029, Australia
Email: contact@solace-fans.com
Phone: +61 412 683 947
Customer Service Hours: Monday–Saturday, 9:00 AM – 5:00 PM (Melbourne time)
Response Time: We aim to reply within 2 business days.
Questions?
Visit our FAQ Page or contact our customer service team.